Will it take every size and type of tube?

It’s designed to. Apart from the unusual one  an American friend showed us – the size of small house, X-Paste can cope with all the common sizes, big or small. For the slightly bigger 125g sizes, just roll over the end of the tube as much as you can. The cover may not sit snugly to start with, but as the toothpaste is sucked out, the cover will return to its correct position.

How do I change the tube?

Easy. It really is. Slide the cover off. Pull the empty tube up and out (marveling at just how empty I!). Take the new tube, remove its cap, moisten the threads of the nozzle and ease it into the pump as far as it will go. Don’t remove the old tube until you have a replacement to hand, else paste left in the pump can harden. You could use the opportunity to remove the pump and guide and clean them.

Help! My X-Paste® isn’t working! What do I do?

There’s very little to go wrong, so it’ll be easy to sort out.

1. Check that the nozzle of the toothpaste tube is fitted properly into the pump. No screw thread should be visible. Make sure there’s no hardened paste in the neck of the tube or in the pump.

2. If you’ve recently changed a tube or cleaned your X-Paste®, check again there is no hardened paste left in the toothpaste tube itself or in the pump.

3. To remove hardened paste from the X-Pump®: Put the X-Paste® Pump into a cup of warm water and leave it for two hours. This will soften any hardened paste which can then be removed by operating the pump by hand and flushing it through with clean water.

Is my X-Paste® guaranteed?

Your X-Paste® comes with a 12-month warranty on top of any legal rights you have as a consumer.

Please do NOT take the pump to pieces to see how it works. It’s a sealed unit not designed to be disassembled, and if you do, you’ll invalidate your warranty. Just take our word for it: it works by magic – made possible thanks to a lot of research, development and testing.